Help and FAQs

Below are our Frequently Asked Questions. Still have a question? Contact BLADE Flier Relations by phone (844-FLY-BLADE) or email (

How much luggage can I bring on my flight?
What is your weather policy? What if my flight can’t leave because of weather?
What is your Cancellation Policy? Once I’ve booked a seat, can I Move to a different flight?
Do you charge a fee to book over the phone/email instead of on the BLADE app or website?
Do I need to bring an ID?
How does a Bounce Airport Transfer work? What are travel times? Is ground transportation provided?
Do children need a seat?
Can my pet travel with me?
Where do flights depart and arrive? What are the airport addresses?
Why is my Charter still Pending, and not Confirmed yet?
What if I am late for my flight?
How do BLADE Credits work?
How long will it take to get to my destination?
What is the difference between a crowdsourced charter and a regular charter?
Are there additional fees that I may incur when I book travel?
Why does BLADE need to know my weight? Is there a weight limit for passengers?
If I have an allergy can I still fly?
What is BLADE? How does it work? Do I need a membership?
How does the BLADE referral code program work? (no longer active)
Does BLADE operate as an air carrier? Does BLADE own the aircraft I’m flying on?
Does BLADE offer helicopter tours?
Interested in a career with BLADE?